THEY SAFEGUARD OUR HEALTH, SO WE SAFEGUARD THEIR BENEFITS.
How does the Department of Health and Human Services (HHS) process payroll and benefits for over 80,000 personnel without missing a beat? One micro touch point at a time.
For HHS, personal involvement makes the difference between simply meeting basic requirements and finding meaningful opportunities for improvement.
Take open enrollment season—a time when thousands of shifting health options descend on Enterprise Human Resource Planning (EHRP) systems, and necessitate costly and inefficient manual updates.
A traditional, top-down consulting approach might succeed in patching the holes of a struggling system. But with one-on-one personal attention from senior leaders at every client engagement point, we helped HHS reinvent its process—from the bottom, up.
In fact, using CMMI Level 3-certified agile problem solving, we helped to break down internal silos at the micro level—giving HHS leaders the power to make faster decisions, with more data at their fingertips.
- Functional analysis
- Requirements management
- Application development and deployment
- Operations support
- Transformed to lean operation, performing with 50% less staff within 18 months
- 80,000 payroll recipients served, increased by 15% from project inception